Sample Sale Exchanges
EXCHANGES & RETURNS
palmer//harding has a 14 day return policy for all Sample Sale items: any unwanted items must be shipped to us within 14 days of receipt by using the return label provided in your original shipment. We invite you to carefully read our return procedure as failure to comply could result in your order being returned to you without refund.
If you have concerns or questions about the sizing or measurements of your order please email or speak to us in the chat box to help find the correct size prior to shipping.
All Sample Sale items can be returned for an exchange or store credit only.
PROCESSING YOUR RETURN OR EXCHANGE
1. Please click the button at the bottom of this page to process your return or exchange. You can exchange your item for an alternative size or for a different item. If you need help with this process, please contact: customerservices@palmerharding.com
2. Returning your items
* Place the item(s) in a box and close it securely.
* Please note orders purchased with 50%+ off / Archive/Sample Sale do not include a free return label. You are responsible for the cost of return shipping - this enables us to offer higher discounts (50% +) from time to time.
RECEIVING A REFUND
For pieces purchased in the Archive or Sample Sale, please indicate on your order form whether you would like an exchange or store credit.
To help manage operational costs associated with frequent returns or cancellations, a processing fee of 2.5% may be applied to customers who return or cancel more than two orders within a 60-day period. This fee will be deducted from the total refund amount. This policy applies only to customers with a repeated pattern of returns or cancellations.
IMPORTANT INFORMATION
Items must be returned to us in perfect condition exactly as you received them, with tag and seal still attached. If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt with photographs and a detailed description of the damage.
Please be careful when trying on at home to avoid makeup stains and please keep in a neutral environment to avoid smells of smoke, food or other unpleasant odours clinging to the garment. We reserve the right to not accept returns if the product shows sign of wear or has been used in any way.
As an alternative, we may reduce the amount of any applicable refund or exchange accordingly to cover costs of dry cleaning or repair. You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.
